Corona and safety


To guarantee carefree vacations, we have taken all hygiene measures with great care.

This page is constantly updated and expanded.
We reserve the right to make changes.

free testing opportunity

We offer free Covid19 tests for our guests.
Opening times are posted on site.

CANCELLATION CONDITIONS

You can find our adapted cancellation conditions further down on this site.

Request now without obligation info@hotels-fiss.com

We would be happy to send you a non-binding offer with the adapted cancellation conditions.

SECURITY IN HOTEL AREAS

  • Hygiene and cleanliness is our quality promise to you and has top priority.
  • All surfaces and contact points in the public areas of the hotel are disinfected several times a day.
  • Disinfectant for hands is available at the entrance area.

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GASTRONOMY

  • Our table positioning allows the legal minimum distance of 1 meter to be maintained. 
  • We offer breakfast and dinner as usual. Because of the limited seats, we ask you to reserve the table in advance.
  • To take part on breakfast or dinner you have to be tested negative (valid for 48 hours), vaccinated or recovered.


SAUNA AND WELLNESS

  • Due to official regulations, only a limited number of people can use the spa area at the same time.
  • Therefore we ask you to make an appointment at the reception.
  • Sauna with 90 degrees will be opened, steam bath will stay closed
  • For using the spa area you have to be tested negative (valid for 48 hours), vaccinated or recovered.
  • Opening hours according to the notice board on site.

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CURRENT MEASURES FOR YOU AS GUESTS

  • At least 1 meter distance to other people.
  • Wash hands several times a day.
  • We welcome you with a smile instead of shaking hands.
  • In case of signs of illness during your vacation: report to the reception or contact the doctor. You will receive the COVID Hotline from us by mail before your arrival.
  • If you show symptoms shortly before your arrival, please contact your local doctor immediately.

Corona FAQs

cancellation conditions summer 2021 and winter 2021/22


Apartments for summer reservations 2021

Up to 14 days before arrival we offer a free cancellation*

13 – 8 days before arrival we charge 50% of the total price*

7-0 days before arrival we charge 100% of the total amount, final cleaning and taxes will not be charged*.

Rooms with breakfast or halfboard for summer reservations 2021

Up to 8 days before arrival we offer a free cancellation*

7 – 0 days before arrival we charge 90 % of the amount for a room including breakfast or halfboard.*

The cancellation is free of charge at any time

·        if your arrival is not possible due to closed borders.

·        if there is a travel warning for our region, which concerns the travel period AND you must be quarantined.



Apartments for winter season 2021/22

Up to 3 month before arrival we offer a free cancellation

3 month – 30 days before arrival we charge 45% of the total price

29 days - 0 days before arrival we charge 100% of the total amount, final cleaning and taxes will not be charged

Rooms with breakfast or halfboard for winter season 2021/22

Up to 3 month before arrival we offer a free cancellation

3 month – 30 days before arrival we charge 45% of the total price

29 days – 0 days before arrival we charge 85 % of the amount for a room including breakfast or halfboard.

The cancellation is free of charge at any time...

if your arrival is not possible due to closed borders.

if there is a travel warning for our region, which concerns the travel period AND you must be quarantined.

We recommend a travel insurance, detailed information you will find in your confirmation.


Mouth-nose-protection


A mouth and nose protector is prescribed in the following areas: (Children under the age of 6 do not need to wear a mouth- nose protection).

  • In public transport, coaches and cabs
  • In the gondolas (except for persons from the same household in the gondola)
  • In the subway Serfaus
  • In supermarkets
  • In food retail trade (bakeries, petrol station stores,...)
  • At doctors and in pharmacies
  • In health care facilities (hospitals, nursing homes, spas)
  • In banks and at the post office
  • When entering and leaving events/restaurants/hotels in closed rooms (except at the assigned seat), if the 1-meter distance cannot be kept
  • During church services in the church, if the 1-meter distance cannot be kept
  • For services, if the 1-meter distance cannot be maintained and no other protective measures (e.g. Plexiglas pane) are available
  • In the ticket offices of the mountain railroads
  • At all queuing and waiting areas at the gondolas and the subway Serfaus

at what age do children have to wear a mounth-nose protection?

Children up to the age of 6 years do not need to wear a mouth and nose protector.

does everybody HAVE TO WEAR A MOUNTH-NOSE PROTECTION?

Persons who cannot wear MNS for health reasons (e.g. people with chronic respiratory diseases, anxiety disorders, or advanced dementia, children with ADHD, asthma) are excluded from the MNS obligation.

is it necessary to wear a mouth-nose protection in the hotel?

No it is not necessary. 

CAN ONLY PERSONS LIVING IN THE SAME HOUSEHOLD BOOK A SHARED ROOM/APARTMENT?

At the moment there is no official requirement for this, so even people who do not live in the same household can share a room/apartment.

does the hotel offer a breakfast and dinner as usual?

  • Our table positioning allows the legal minimum distance of 1 meter to be maintained. 
  • We offer breakfast and dinner as usual. Because of the limited seats, we ask you to reserve the table in advance.
  • To take part on breakfast or dinner you have to be tested negative (valid for 48 hours), vaccinated or recovered.
  • We offer a breakfast buffet as usual. If desired, we can offer disposable gloves.

WILL THE SPA AREA BE OPENED?

The wellness area can be used by appointment. Due to official regulations, only a limited number of people can use the wellness area at the same time. In order to offer the use of the wellness area to as many guests as possible, you have the possibility to register for different times. 

Sauna with 90 degrees will be opened. Steam bath will stay closed. 

For using the spa area you have to be tested negative (valid for 48 hours), vaccinated or recovered.

Access from 15 years. Our wellness area is a nude area.

WHAT SHOULD BE CONSIDERED BY USING THE CABLE CARS?

The wearing of protective masks is obligatory in public transport and the mountain railroads. In public transport and when waiting at the mountain railroads, the minimum distance of one meter applies, as long as it can be maintained.

IS CHILD CARE STILL AVAILABLE IN THE SKI SCHOOL AND MINI&MAXI CLUB?

The child care will be offered with new regulations. 

Is the super summer card still included?

The Super Summer Card is included

DO I HAVE TO CONSIDER ANYTHING WHEN PREPARING MY HOLIDAY DUE TO COVID19?

Please bring your own mouth and nose protector. We recommend that you save the Covid19 phone numbers, which we will send you by e-mail 10 days before your arrival. If you develop symptoms during your stay, you can contact the doctor in charge immediately.

fURTHER INFORMATION YOU FINDE HERE

Official Covid19 regulations Tyrol: https://www.tirol.at/informationen-coronavirus

Informations Serfaus Fiss Ladis: https://www.serfaus-fiss-ladis.at/de/Live/Aktuelle-Informationen


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