Corona and safety


To guarantee carefree vacations, we have taken all hygiene measures with great care.

This page is constantly updated and expanded.
We reserve the right to make changes.

Current travel information

For current information please click here.

CANCELLATION CONDITIONS

You can find our adapted cancellation conditions further down on this site.

Request now without obligation info@hotels-fiss.com

We would be happy to send you a non-binding offer with the adapted cancellation conditions.

SECURITY IN HOTEL AREAS

  • Hygiene and cleanliness is our quality promise to you and has top priority.
  • All surfaces and contact points in the public areas of the hotel are disinfected several times a day.
  • Disinfectant for hands is available at the entrance area.

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GASTRONOMY

  • Our table positioning allows the legal minimum distance of 1 meter to be maintained. 
  • We offer breakfast and dinner as usual. Because of the limited seats, we ask the additional apartment guests to reserve the table in advance.


SAUNA AND WELLNESS

  • No pre-reservation necessary at the moment. 
  • Sauna is open, no infusion possible. Steam bath is open. 
  • Swimming pool is open. Access only for Hotel Alpenroyal and Alpenroyal Lodge guests. 
  • The Covid19 rules must be observed.
  • Opening hours according to the notice board on site.

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CURRENT MEASURES FOR YOU AS GUESTS

  • At least 1 meter distance to other people.
  • Wash hands several times a day.
  • We welcome you with a smile instead of shaking hands.
  • In case of signs of illness during your vacation: report to the reception or contact the doctor. You will receive the COVID Hotline from us by mail before your arrival.
  • If you show symptoms shortly before your arrival, please contact your local doctor immediately.

Corona FAQs

cancellation conditions for winter 2022/23 and summer 2022


The following cancellation conditions are valid for winter reservations 2022/23, as far as you book ONLINE via our homepage or the website Serfaus-Fiss-Ladis or directy booking via E-Mail

Apartments
up to 3 months free of charge
within 3 months up to 30 days before the day of arrival, we charge 45% of the arrangement price.
30 days up to 0 days before the day of arrival, we charge 100% of the rent minus final cleaning for the flat.

Rooms with breakfast or halfboard
up to 3 months free of charge
within 3 months up to 30 days before the day of arrival, we charge 45% of the arrangement price.
30 days up to 0 days before the start of the holiday, we charge 85% of the package price for room incl. breakfast or half board.

The cancellation is free of charge at any time 

  • if your home-country is classified as a high-risk area and a quarantine is required upon arrival, which cannot be circumvented by full immunization
  • if border closures
  • if official closure of cable cars, service businesses and accommodation facilities

We recommend a travel insurance, to be insured against illness-related absences, detailed information you will find in your confirmation mail.


The following cancellation conditions are valid for summer reservations 2022 (online or direct reservations)

Apartments
Up to 30 days before arrival we offer a free cancellation
29 days – 15 days before arrival we charge 80% of the total price
14 days - 0 days before arrival we charge 100% of the total amount, final cleaning and taxes will not be charged

Rooms with breakfast or halfboard 
Up to 30 days before arrival we offer a free cancellation
29 days – 15 days before arrival we charge 80% of the total price
14 days – 0 days before arrival we charge 90 % of the amount for a room including breakfast or halfboard.

The cancellation is free of charge at any time 

  • if your home-country is classified as a high-risk area and a quarantine is required upon arrival, which cannot be circumvented by full immunization
  • if border closures
  • if official closure of cable cars, service businesses and accommodation facilities


We recommend a travel insurance, to be insured against illness-related absences, detailed information you will find in your confirmation mail.



ffp2 mask


A FFP2 Mask is prescribed in the following areas: 

  • In public transport, coaches and cabs
  • In the gondolas (except for persons from the same household in the gondola)
  • In the subway Serfaus
  • In supermarkets
  • In food retail trade (bakeries, petrol station stores,...)
  • At doctors and in pharmacies
  • In health care facilities (hospitals, nursing homes, spas)
  • In banks and at the post office
  • During church services in the church, if the 1-meter distance cannot be kept
  • In the ticket offices of the mountain railroads
  • At all queuing and waiting areas at the gondolas and the subway Serfaus


Regulations for children: Children up to the age of 6 are exempt from the mask requirement. Children between the age of six and the age of 14 may wear mouth and nose protection instead of the FFP2 mask.

does everybody HAVE TO WEAR A ffp2 mask?

Persons who cannot wear FFP2 Mask for health reasons (e.g. people with chronic respiratory diseases, anxiety disorders, or advanced dementia, children with ADHD, asthma) are excluded from the obligation.

Regulations for children: Children up to the age of 6 are exempt from the mask requirement. Children between the age of six and the age of 14 may wear mouth and nose protection instead of the FFP2 mask.

is it necessary to wear a ffp2 protection in the hotel?

We recommend to wear a FFP2 Mask for your safety.

CAN ONLY PERSONS LIVING IN THE SAME HOUSEHOLD BOOK A SHARED ROOM/APARTMENT?

At the moment there is no official requirement for this, so even people who do not live in the same household can share a room/apartment.

does the hotel offer a breakfast and dinner as usual?

  • Our table positioning allows the legal minimum distance of 1 meter to be maintained. 
  • We offer breakfast and dinner as usual. Because of the limited seats, we ask our apartment guests to reserve the table in advance.
  • If desired, we can offer disposable gloves.

WILL THE SPA AREA BE OPENED?

No pre-reservation necessary at the moment.
Sauna is open, no infusion possible. Steam bath is open.
Swimming pool is open. Access only for Hotel Alpenroyal and Alpenroyal Lodge guests.
The Covid19 rules must be observed.
Opening hours according to the notice board on site.

PCR-TESTS

• Location: M-Preis supermarket in Fiss

• Free of charge for locals, employees and guests 3 times a week / per person
• Every person must register via "Tirol Gurgelt" and activate the collection of the tests. In the user area you can see when and how many tests can be picked up, as well as the open tests and tests that have been carried out.
• The tests can be carried out yourself and must then be returned to a return station. The return stations are emptied daily around 10 a.m. On Sundays and public holidays, the pick-up time may vary depending on the opening times.
• You can find step-by-step instructions and more information under the following link
https://www.tirol.gv.at/gesundheit-vorsorge/infekt/coronavirus-covid-19-informationen/tirol-testet/tirol-gurgelt/

IS CHILD CARE STILL AVAILABLE IN THE SKI SCHOOL AND MINI&MAXI CLUB?

The child care will be offered with new regulations. 

rEGULATIONS CABLE CARS SUMMER 

Summer regulations:
The Super Summer Card is included

DO I HAVE TO CONSIDER ANYTHING WHEN PREPARING MY HOLIDAY DUE TO COVID19?

We recommend that you save the Covid19 phone numbers, which we will send you by e-mail 10 days before your arrival. If you develop symptoms during your stay, you can contact the doctor in charge immediately.

fURTHER INFORMATION YOU FINDE HERE

Official Covid19 regulations Tyrol: https://www.tirol.at/informationen-coronavirus

Informations Serfaus Fiss Ladis: https://www.serfaus-fiss-ladis.at/de/Live/Aktuelle-Informationen


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