Corona and safety


To guarantee carefree vacations, we have taken all hygiene measures with great care.

This page is constantly updated and expanded.
We reserve the right to make changes.

in austria the "5 STufen plan" is valid

That means that the measures are adapted to the situation in the hospital.

CANCELLATION CONDITIONS

You can find our adapted cancellation conditions further down on this site.

Request now without obligation info@hotels-fiss.com

We would be happy to send you a non-binding offer with the adapted cancellation conditions.

SECURITY IN HOTEL AREAS

  • Hygiene and cleanliness is our quality promise to you and has top priority.
  • All surfaces and contact points in the public areas of the hotel are disinfected several times a day.
  • Disinfectant for hands is available at the entrance area.

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GASTRONOMY

  • Our table positioning allows the legal minimum distance of 1 meter to be maintained. 
  • We offer breakfast and dinner as usual. Because of the limited seats, we ask you to reserve the table in advance.


SAUNA AND WELLNESS

  • Due to official regulations, only a limited number of people can use the spa area at the same time.
  • Opening hours according to the notice board on site.

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CURRENT MEASURES FOR YOU AS GUESTS

  • At least 1 meter distance to other people.
  • Wash hands several times a day.
  • We welcome you with a smile instead of shaking hands.
  • In case of signs of illness during your vacation: report to the reception or contact the doctor. You will receive the COVID Hotline from us by mail before your arrival.
  • If you show symptoms shortly before your arrival, please contact your local doctor immediately.

Corona FAQs

cancellation conditions for winter 2021/22 and summer 2022


The following cancellation conditions are valid for winter reservations 2021/22, as far as you book ONLINE via our homepage or the website Serfaus-Fiss-Ladis or directy booking via E-Mail

Apartments
Up to 14 days before arrival we offer a free cancellation*
13 – 0 days before arrival we charge 100% of the total amount, final cleaning and taxes will not be charged*

Rooms with breakfast or halfboard
Up to 14 days before arrival we offer a free cancellation*
13 – 0 days before arrival we charge 90% of the amount for a room including breakfast or halfboard*

The cancellation is free of charge at any time…
if your arrival is not possible due to closed borders.


The following cancellation conditions are valid for summer reservations 2022 (online or direct reservations)

Apartments
Up to 30 days before arrival we offer a free cancellation
29 days – 15 days before arrival we charge 80% of the total price
14 days - 0 days before arrival we charge 100% of the total amount, final cleaning and taxes will not be charged

Rooms with breakfast or halfboard 
Up to 30 days before arrival we offer a free cancellation
29 days – 15 days before arrival we charge 80% of the total price
14 days – 0 days before arrival we charge 90 % of the amount for a room including breakfast or halfboard.

The cancellation is free of charge at any time
if your arrival is not possible due to closed borders.



ffp2 mask


A FFP2 Mask is prescribed in the following areas: 

  • In public transport, coaches and cabs
  • In the gondolas (except for persons from the same household in the gondola)
  • In the subway Serfaus
  • In supermarkets
  • In food retail trade (bakeries, petrol station stores,...)
  • At doctors and in pharmacies
  • In health care facilities (hospitals, nursing homes, spas)
  • In banks and at the post office
  • When entering and leaving events/restaurants/hotels in closed rooms (except at the assigned seat), if the 1-meter distance cannot be kept
  • During church services in the church, if the 1-meter distance cannot be kept
  • For services, if the 1-meter distance cannot be maintained and no other protective measures (e.g. Plexiglas pane) are available
  • In the ticket offices of the mountain railroads
  • At all queuing and waiting areas at the gondolas and the subway Serfaus


Regulations for children: Children up to the age of 6 are exempt from the mask requirement. Children between the age of six and the age of 14 may wear mouth and nose protection instead of the FFP2 mask.

travel regulations

Current entry requirements as of 20 December 2021:

From Monday, 20 December 2021, a valid 2G proof AND additionally a PCR test is required for entry into Austria (2G+). This applies to entry from ALL countries.
Exception: Persons with a booster vaccination (valid from the day of the 3rd vaccination) do not need an additional PCR test.
Persons without a PCR test or booster vaccination are subject to compulsory registration (Pre-Travel Clearance: https://entry.ptc.gv.at/) and must maintain a home quarantine until a negative PCR test result is presented.
-Children up to 12 years of age are also exempt from the 2G+ rule.
Unvaccinated children/young people between 12 and 15 years of age require the Holiday Ninja Pass.
However, a 2G certificate is required at the end of the 9th school year.

Return travel regulations

Germany: Germany has still classified Austria as a high-risk area. Return travellers without a valid 2G certificate must undergo mandatory quarantine. This also applies to children under 12 years of age. In addition, all return travellers must complete the digital entry form Link: https://www.einreiseanmeldung.de/#/.
Switzerland: Tyrol is classified as a border area by Switzerland, therefore a return journey is possible without test proof and entry form.
Netherlands: A valid 3G proof is required for return travellers. Completion of the entry form is only necessary for air travel.

Information 2-G-regulation - current validity Vaccination and recovery certificate:

Immunisation by two or three partial vaccinations: After receiving the second or third vaccination with an EMA-approved vaccine (BioNTech/Pfizer, Moderna or AstraZeneca), the validity period of the vaccination certificate is 270 days and at least 14 days must have elapsed between the two vaccinations.
Immunisation by one vaccination: From the 22nd day after vaccination with an EMA-approved vaccine against SARS-CoV-2 with only one dose, the proof of vaccination is valid for 270 days.
ATTENTION: The single dose vaccine Janssen, which is widely used in the Netherlands, is no longer valid as 2-G proof in Austria from 3 January 2022. A booster vaccination is necessary.
Immunisation by vaccination of convalescents if a positive molecular biological test for SARS-CoV-2 was available at least 21 days before vaccination or if there is already evidence of neutralising antibodies at the time of vaccination, the proof of vaccination is already valid from the time of the first vaccination with an EMA-approved vaccine against SARS-CoV-2 for 360 days.
A certificate of segregation or medical confirmation must be presented as proof of genesis. This is valid for 180 days from the 1st day of illness.
Vaccinated persons with a vaccine not approved by the EMA (e.g. SputnikV) can fulfil the 2-G proof with a further vaccination with an mRNA vaccine (BioNTech/Pfizer, Moderna). In addition, the detection of neutralising antibodies is necessary.


does everybody HAVE TO WEAR A ffp2 mask?

Persons who cannot wear FFP2 Mask for health reasons (e.g. people with chronic respiratory diseases, anxiety disorders, or advanced dementia, children with ADHD, asthma) are excluded from the obligation.

Regulations for children: Children up to the age of 6 are exempt from the mask requirement. Children between the age of six and the age of 14 may wear mouth and nose protection instead of the FFP2 mask.

is it necessary to wear a ffp2 protection in the hotel?

We recommend to wear a FFP2 Mask for your safety.

CAN ONLY PERSONS LIVING IN THE SAME HOUSEHOLD BOOK A SHARED ROOM/APARTMENT?

At the moment there is no official requirement for this, so even people who do not live in the same household can share a room/apartment.

does the hotel offer a breakfast and dinner as usual?

  • Our table positioning allows the legal minimum distance of 1 meter to be maintained. 
  • We offer breakfast and dinner as usual. Because of the limited seats, we ask you to reserve the table in advance.
  • We offer a breakfast buffet as usual. If desired, we can offer disposable gloves.

WILL THE SPA AREA BE OPENED?

The wellness area can be used by appointment. Due to official regulations, only a limited number of people can use the wellness area at the same time. In order to offer the use of the wellness area to as many guests as possible, you have the possibility to register for different times. 

Sauna with 90 degrees will be opened. 

Access from 15 years. Our wellness area is a nude area.

PCR-TESTS

• Location: M-Preis supermarket in Fiss

• Free of charge for locals, employees and guests 3 times a week / per person
• Every person must register via "Tirol Gurgelt" and activate the collection of the tests. In the user area you can see when and how many tests can be picked up, as well as the open tests and tests that have been carried out.
• The tests can be carried out yourself and must then be returned to a return station. The return stations are emptied daily around 10 a.m. On Sundays and public holidays, the pick-up time may vary depending on the opening times.
• You can find step-by-step instructions and more information under the following link
https://www.tirol.gv.at/gesundheit-vorsorge/infekt/coronavirus-covid-19-informationen/tirol-testet/tirol-gurgelt/

IS CHILD CARE STILL AVAILABLE IN THE SKI SCHOOL AND MINI&MAXI CLUB?

The child care will be offered with new regulations. 

rEGULATIONS CABLE CARS SUMMER AND WINTER

Summer regulations:
The Super Summer Card is included

Winter regulations: 
• A 2-G certificate is also required when using the mountain railways.
• Ski passes must be activated before they can be used. There are several ways to do this: at the "Kassa", Terminals in front of the ski locker Edelweiß and Schönjoch and online on the Serfaus-Fiss-Ladis website. 
• An FFP2 mask is also compulsory in the waiting area and in closed vehicles (gondolas, underground trains, chairlifts with hoods).

The wearing of protective masks is obligatory in public transport and the mountain railroads. In public transport and when waiting at the mountain railroads, the minimum distance of one meter applies, as long as it can be maintained.

DO I HAVE TO CONSIDER ANYTHING WHEN PREPARING MY HOLIDAY DUE TO COVID19?

Please bring your own mouth and nose protector. We recommend that you save the Covid19 phone numbers, which we will send you by e-mail 10 days before your arrival. If you develop symptoms during your stay, you can contact the doctor in charge immediately.

fURTHER INFORMATION YOU FINDE HERE

Official Covid19 regulations Tyrol: https://www.tirol.at/informationen-coronavirus

Informations Serfaus Fiss Ladis: https://www.serfaus-fiss-ladis.at/de/Live/Aktuelle-Informationen


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